Dubai Elite Luxuries
Information Security

Privacy & Data Policy

How Dubai Elite Luxuries secures your corporate accounts, brand assets, and client delivery addresses.

Dubai Elite Luxuries (DEL)

Last Updated: 1 September 2026

Dubai Elite Luxuries (“DEL”, “Dubai Elite Luxuries”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly, securely and transparently.

This Privacy Policy explains how we may collect, use, store, disclose and otherwise process personal information when you visit our website, contact us, submit an enquiry, request a quotation, use our personal-shopping or gifting services, place an order, interact with our representatives, or otherwise engage with Dubai Elite Luxuries.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy, subject to your rights under applicable law.

1. INFORMATION WE MAY COLLECT

Depending on how you interact with DEL, we may collect information such as:

Identity & Contact Information
  • Name
  • Email address
  • Telephone/mobile number
  • Company or organisation name
  • Job title or designation
  • Billing and delivery address
  • Country or region
Order, Gifting & Service Information
  • Products or services requested
  • Order and transaction history
  • Gifting requirements
  • Occasion and event information
  • Budget or preferred price range
  • Personalisation instructions
  • Delivery preferences
  • Recipient name, contact information and delivery address where necessary
  • Preferences voluntarily provided to help us curate suitable products or experiences
Corporate & Bulk Enquiry Information
  • Company information
  • Contact-person details
  • Quantity requirements
  • Event or campaign requirements
  • Branding and customisation instructions
  • Delivery destinations and schedules
  • Procurement-related information
Payment & Transaction Information

Where payments are processed through third-party payment providers, those providers may process payment-card, banking or other financial information according to their own privacy practices.

DEL should not ordinarily need to retain complete payment-card credentials where payments are securely handled by an authorised payment provider.

Website & Technical Information

Depending on the technologies used on our website, we may collect:

  • IP address
  • Browser and device information
  • Website usage information
  • Pages visited
  • Referral information
  • Cookie and similar technology data

2. HOW WE USE YOUR INFORMATION

We may process personal information for purposes including:

  • Responding to enquiries and requests
  • Providing quotations and proposals
  • Curating luxury products and gifting recommendations
  • Providing personal-shopping and sourcing services
  • Processing and fulfilling orders
  • Personalising gifts and experiences
  • Coordinating deliveries
  • Managing corporate and bulk orders
  • Communicating order or service updates
  • Providing customer support
  • Maintaining client relationships
  • Improving our products, services and website
  • Maintaining security and preventing misuse or fraud
  • Maintaining appropriate business and accounting records
  • Complying with applicable legal and regulatory requirements
  • Sending marketing communications where permitted by law or where appropriate consent has been obtained

3. INFORMATION ABOUT GIFT RECIPIENTS

Our services may require customers to provide information about another person, particularly when arranging a gift or delivery.

This may include the recipient’s name, telephone number, delivery address, preferences or other information reasonably necessary to fulfil the requested service.

When you provide another person’s information to DEL, you should ensure that you are entitled to provide that information and that it is appropriate for us to use it for the intended purpose.

We will seek to use recipient information only as reasonably necessary to fulfil the relevant order, delivery, personalisation or associated service and for other purposes permitted by applicable law.

4. PERSONAL SHOPPING & CLIENT PREFERENCES

DEL may offer highly personalised services.

Where you voluntarily provide information concerning your preferences—or the preferences of a person for whom you are purchasing—we may use that information to improve the relevance and quality of our recommendations.

Our objective is simple:

To understand your requirements without compromising your privacy.

We encourage clients not to provide sensitive personal information unless it is genuinely necessary for the requested service.

5. HOW WE MAY SHARE INFORMATION

We do not sell personal information merely as a commercial database.

However, information may need to be shared with appropriate third parties where reasonably necessary to provide our services, including:

  • Delivery and logistics providers
  • Product suppliers and fulfilment partners
  • Packaging and personalisation partners
  • Payment service providers
  • Website, cloud and technology providers
  • Professional advisers, accountants or auditors
  • Regulatory authorities or law-enforcement bodies where legally required
  • Other service providers necessary to complete a customer’s requested transaction or service

We seek to limit information sharing to what is reasonably necessary for the relevant purpose.

6. INTERNATIONAL SERVICES & DATA TRANSFERS

Dubai Elite Luxuries may work with customers, suppliers and service providers across different countries.

As a result, personal information may, where permitted, be processed or transferred outside the country in which it was originally collected.

Where applicable law requires safeguards for international transfers, we will seek to implement appropriate measures.

7. COOKIES & WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to support functionality, understand website usage, remember preferences, improve performance and, where applicable, support analytics or marketing.

Where required by applicable law, visitors will be provided appropriate choices concerning non-essential cookies.

You may also be able to manage cookies through your browser settings.

Disabling certain cookies may affect parts of the website’s functionality.

8. MARKETING COMMUNICATIONS

Where permitted, DEL may communicate with customers and interested persons regarding:

  • New collections
  • Gifting concepts
  • Seasonal selections
  • Events
  • Luxury products and experiences
  • Corporate gifting opportunities
  • Special services and announcements

Where applicable, you may unsubscribe from marketing communications using the unsubscribe mechanism provided or by contacting us.

Service communications necessary to manage an existing enquiry, transaction or order may still be sent where appropriate.

9. DATA SECURITY

We take reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

Customers should therefore also take reasonable precautions when transmitting information online.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate transaction and business records, resolving disputes, enforcing agreements and satisfying applicable legal, accounting and regulatory obligations.

Retention periods may vary according to the type of information and applicable requirements.

11. YOUR PRIVACY RIGHTS

Depending on the laws applicable to you and your relationship with DEL, you may have rights concerning your personal information, which can include the right to:

  • Request access to certain personal information
  • Request correction of inaccurate information
  • Request deletion where legally applicable
  • Request restriction of certain processing
  • Object to certain processing
  • Withdraw consent where processing is based on consent
  • Request information concerning how your data is processed
  • Exercise other rights provided under applicable privacy legislation

These rights may be subject to legal limitations and exceptions.

To make a privacy request, please contact us using the details below. We may need to verify your identity before completing certain requests.

12. CHILDREN’S PRIVACY

Our website and luxury services are not designed or directed toward children.

We do not knowingly seek to collect personal information from children through our website except where appropriately provided or authorised by a parent, guardian or other responsible adult and permitted by applicable law.

13. THIRD-PARTY WEBSITES & SERVICES

Our website may contain links to websites, platforms or services operated by third parties.

DEL does not control the privacy practices of independent third parties.

We encourage users to review the privacy policies of those services before providing personal information.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our services, website technologies, business operations or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

We encourage visitors to review this page periodically.

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